Brand new app with completely fresh design!
We’ve added some features which you already know from our web dashboard:
– Chat history and offline messages
– Detailed visitor info and browsing history
– Settings – you can now customize chat box, edit shortcuts or turn on/off automatic messages
– Agent profile settings and statistics
Smartsupp is a live chat for websites and online stores. Stay closer to your customers and answer their questions in real-time no matter where you are. Your visitors are on your website right now. Chat with them and turn them into happy customers.
We released an update for our mobile app. Here is what we worked on:
– email channel addition
– new visitor notification
– agent assignment from chat
– new attachements gallery -> picture and file viewing, sharing, download
– new messages statuses -> sent, viewed etc.
– opening conversations from mail
– copying text via pop-up menu
– changing the visitor name
– dialing customer by clicking on the number
– bug fixes and optimizations
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